Shipping and handling

 

 

Thank you for choosing The Diva Den Please review our shipping and handling policy outlined below:

 

1. Shipping Times:

 

We strive to process and ship orders within 1-2 business days of receiving payment, excluding weekends and holidays.

Delivery times may vary depending on the shipping method selected and the destination. Please refer to the estimated delivery times provided during checkout.

2. Shipping Methods:

 

We offer various shipping options to accommodate your needs, including standard, expedited, and express shipping.

The available shipping methods may vary depending on the destination and the items in your order.

3. Shipping Costs:

 

Shipping costs are calculated based on the weight of the items in your order, the shipping method selected, and the destination.

You can view the shipping costs for your order during the checkout process before making a payment.

4. Tracking Information:

 

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

You can use this tracking information to monitor the status of your shipment and estimated delivery date.

5. International Shipping:

 

We offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may apply, which are the responsibility of the recipient.

International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

6. Order Status and Updates:

 

You can check the status of your order by logging into your account on our website or contacting our customer support team.

We will provide updates regarding any delays or issues with your order via email or phone.

7. Address Accuracy:

 

Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or misdelivery.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Order Changes and Cancellations:

 

If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancel it.

9. Damaged or Lost Shipments:

 

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.

10. Returns and Exchanges:

 

Please refer to our returns and exchanges policy for information on how to return or exchange items purchased from [The Diva Den].

11. Contact Us:

 

If you have any questions or concerns regarding our shipping and handling policy, please don't hesitate to contact our customer support team. We're here to help!

Note: This shipping and handling policy is subject to change without prior notice. Please check our website for the most up-to-date information.